Shopping, Refund & Returns

At ColdShell, we’re dedicated to providing you with a seamless shopping experience. Below, you’ll find our policies on shopping, refunds, and returns to ensure transparency and clarity.

Shopping with Us

  • Product Selection: We offer a broad range of high-quality commercial equipment designed to meet your professional needs. Browse through our product categories, select your items, and add them to your cart.
  • Secure Checkout: Our secure checkout ensures your information is protected. We accept multiple payment methods to make shopping easy and convenient.
  • Order Confirmation: After placing your order, you’ll receive a confirmation email with your purchase details and, if applicable, a tracking number for your shipment. Please save this email for future reference.

Shipping Policy

  • Processing Time: Orders are processed within 1-3 Working Days.
  • Delivery Estimates: Delivery times vary based on your location and selected shipping option. Please allow extra time for remote locations or bulky items.
  • Shipping Costs: Shipping charges are calculated based on the size, weight, and destination of your order and will be shown at checkout.
  • Order Tracking: You will receive a tracking link via email once your order is dispatched, so you can follow its progress to your address.

Refund & Returns Policy

If you’re not fully satisfied with your purchase, we offer a straightforward return process.

  • Eligibility for Returns: Returns are accepted within 15 days of delivery. Items must be unused, in original packaging, and accompanied by the receipt or proof of purchase.
  • Non-Returnable Items: Clearance items, special orders, and specific large equipment may be non-returnable. For details on return eligibility, please refer to the product description or reach out to our customer service team.
  • Return Process:
    1. To initiate a return, contact us at support@brwindia.in.
    2. Upon approval, please repack the item securely and send it back to the address provided.
    3. Return shipping costs are the responsibility of the customer unless the item was incorrect or damaged.

Refund Policy

  • Processing Refunds: Once your returned item is received and inspected, we will notify you of the refund status. Approved refunds are processed to your original payment method within 5-10 business days.
  • Partial Refunds: Items returned with signs of use or minor damage may qualify for a partial refund.
  • Shipping Fees: Please note that initial shipping fees are non-refundable unless we sent the wrong or damaged item.

Need Assistance?

If you have any questions about our Shopping, Refund, or Returns policies, feel free to contact us:

  • Email: support@brwindia.in
  • Phone: +91-9818885799

We’re here to ensure your satisfaction with every purchase. Thank you for choosing ColdShell!