Shopping, Refund & Returns
At ColdShell, we’re dedicated to providing you with a seamless shopping experience. Below, you’ll find our policies on shopping, refunds, and returns to ensure transparency and clarity.
Shopping with Us
- Product Selection: We offer a broad range of high-quality commercial equipment designed to meet your professional needs. Browse through our product categories, select your items, and add them to your cart.
- Secure Checkout: Our secure checkout ensures your information is protected. We accept multiple payment methods to make shopping easy and convenient.
- Order Confirmation: After placing your order, you’ll receive a confirmation email with your purchase details and, if applicable, a tracking number for your shipment. Please save this email for future reference.
Shipping Policy
- Processing Time: Orders are processed within 1-3 Working Days.
- Delivery Estimates: Delivery times vary based on your location and selected shipping option. Please allow extra time for remote locations or bulky items.
- Shipping Costs: Shipping charges are calculated based on the size, weight, and destination of your order and will be shown at checkout.
- Order Tracking: You will receive a tracking link via email once your order is dispatched, so you can follow its progress to your address.
Refund & Returns Policy
If you’re not fully satisfied with your purchase, we offer a straightforward return process.
- Eligibility for Returns: Returns are accepted within 15 days of delivery. Items must be unused, in original packaging, and accompanied by the receipt or proof of purchase.
- Non-Returnable Items: Clearance items, special orders, and specific large equipment may be non-returnable. For details on return eligibility, please refer to the product description or reach out to our customer service team.
- Return Process:
- To initiate a return, contact us at support@brwindia.in.
- Upon approval, please repack the item securely and send it back to the address provided.
- Return shipping costs are the responsibility of the customer unless the item was incorrect or damaged.
Refund Policy
- Processing Refunds: Once your returned item is received and inspected, we will notify you of the refund status. Approved refunds are processed to your original payment method within 5-10 business days.
- Partial Refunds: Items returned with signs of use or minor damage may qualify for a partial refund.
- Shipping Fees: Please note that initial shipping fees are non-refundable unless we sent the wrong or damaged item.
Need Assistance?
If you have any questions about our Shopping, Refund, or Returns policies, feel free to contact us:
- Email: support@brwindia.in
- Phone: +91-9818885799
We’re here to ensure your satisfaction with every purchase. Thank you for choosing ColdShell!